Visit the homepage and click "Sign Up". Choose email/password or OAuth (Google/Microsoft). Verify your email to complete registration. You'll then create an organization and team to start uploading content.

Organizations are top-level containers (like your company), and teams are sub-groups within organizations (like departments or projects). Content belongs to teams. You need to create both an organization and at least one team to start using Tier One Content.

Select a team from the sidebar dropdown, click "Upload Content", then drag and drop your files or click to browse. By default AI fills in the title, description, and tags for you — you can toggle any of those off above the drop zone if you'd rather set them manually. After files appear in the list, you can change each file's status, add manual tags, or use the checkboxes to apply changes to many files at once, then click Save & finish.

Go to your team page, click the "Members" tab, then "Invite Member". In the dialog, type email addresses one per line (or separated by commas), or upload a CSV/TXT file with one address per line. Select a role for all invitees, add an optional personal message, and click "Send Invitations". You can invite one person or dozens at once — and add unlimited team members at no extra cost!

Tier One Content supports all common file types: PDFs, Office documents (Word, Excel, PowerPoint), images (JPG, PNG, GIF), videos (MP4, MOV), audio files (MP3, WAV), code files, text files, archives (ZIP), and more. Maximum file size varies by plan (500MB to 10GB).

Use teams to separate projects or departments, and tags for multi-dimensional organization. You can also create Views (custom pages) to showcase curated collections of content. Search and filter make it easy to find exactly what you need.

Yes! Tier One Content uses hybrid search that combines traditional keyword matching with AI-powered semantic search. You can type natural language queries like "training videos for conference room setup" or "content about selling to school districts" and the system finds relevant results even if your exact words don't appear in any file name or title.

Yes! Tier One Content includes a universal file viewer that supports PDFs, Office documents, images, videos, code files, and more. View files directly in your browser without downloading.

Create a public link from the content details page. You can add password protection, set expiration dates, limit views, and control whether recipients can download. Perfect for sharing with clients or external partners.

When you upload a file, Tier One Content automatically analyzes its contents in the background and generates a plain-language description, a structured summary (key topics, intended audience, notable entities), and a suggested clean title. For audio and video, it also produces a transcript. This enriched metadata powers semantic search and makes your content easier to discover without any manual effort.

Enrichment runs asynchronously after upload — your file is immediately accessible in the library, and enrichment completes in the background (typically within a minute for most documents). A small processing indicator appears on the content tile while enrichment is in progress and disappears automatically when complete. Bulk uploads are enriched in parallel so you never wait for one file before the next is accepted.

Only if you opt in. At upload time you can enable "Use AI-suggested title," which replaces the filename-derived title with a cleaner AI-generated one (e.g., turning "Final_v3_updated_NEW_2024.pptx" into "2024 Partner Sales Enablement Presentation") once enrichment completes. By default the AI's title suggestion is stored silently and offered as an option; your original title is never changed without your consent.

After enrichment, the AI compares the content against your organization's tag taxonomy and applies tags that meet a confidence threshold (80% by default). Suggestions that fall below the threshold are stored privately for admin review — they are never added to the public tag display automatically. The AI only applies tags that already exist in your taxonomy; it does not create new tags on its own. Any tags you apply manually during upload are merged with the AI's suggestions rather than replaced, so both coexist on the saved file.

Yes. Images and slide decks receive visual descriptions and detected-text extraction. Audio and video with speech get a timestamped transcript that feeds the description and summary. Audio without speech (music, sound effects) receives descriptive metadata like mood, genre, and suggested use case. All of this content is then findable through natural language search.

Yes. For PDFs and documents, each page or section is indexed individually so a search for a topic mentioned only on page 14 of a 50-page document will surface that document with a relevant snippet. For videos and audio, transcript segments are indexed with timestamps so results can point you directly to the right moment in the recording.

Version management lets you upload updated files for existing content while keeping a complete history. Each upload becomes a numbered version (v1, v2, v3…). Readers always see the current active version; publishers can browse history, activate older versions, and delete outdated ones.

"Add New Version" uploads the file as a draft that is invisible to readers until you explicitly activate it — perfect for staged rollouts. "Replace Current" immediately swaps the live file, inherits the current version's status, and permanently deletes the replaced file. Use Replace to correct a mistake without changing access level.

No. All versions of a content item must be the same file type. If the original is a PDF, every new version must also be a PDF. The file picker restricts selection automatically, and the system rejects mismatched uploads with a clear error message.

Open the Version History Panel (click the version chip next to the content title), find the version you want, and select "Make Active" from its action menu. The switch is immediate — readers see the new version right away.

The content:publish permission is required — TeamAdmin, ContentManager, and ContentPublisher roles all qualify. ContentReaders and Guests can see the current version only and are not shown the version history.

Concurrent users are people actively using Tier One Content at the same time. You can have unlimited total team members, but only your plan's concurrent limit can be logged in simultaneously. For example, 10 concurrent seats typically serve 100+ total users, saving you 80-90% vs. traditional per-user pricing.

Free (1 concurrent user, 5 teams, 2GB storage - forever free), Small (10 users, 10 teams, 200GB), Medium (25 users, 500GB), and Large (50 users, 1TB). All features are included in every plan. See our pricing page for current prices.

Yes! Upgrade or downgrade anytime from your subscription settings. Upgrades take effect immediately and are prorated. Downgrades take effect at your next billing cycle.

Yes! Annual billing includes a discount compared to monthly billing. You can switch to annual billing anytime from your subscription settings. See our pricing page for details.

Yes! We use industry-standard encryption (TLS/HTTPS for data in transit, encrypted storage for data at rest), secure password hashing (bcrypt), and regular security audits. We strongly recommend enabling two-factor authentication for additional security.

Organization roles: Owner (full control) and Member (create teams). Team roles: Admin (full team control), Content Manager (content oversight), Content Publisher (create/publish), and Content Reader (view-only). You can also create custom roles with specific permissions.

Strongly recommended! 2FA adds a second layer of security beyond your password. We support TOTP (authenticator apps like Google Authenticator or Authy) and email-based 2FA. Set it up in your profile settings under Security.

No. Your content is private to your team. Our support staff cannot access your files without your explicit permission, which would only be granted for troubleshooting specific issues you report.

On the login page, click "Forgot Password?", enter your email, and you'll receive a password reset link. The link expires after 24 hours. If you signed up with OAuth (Google/Microsoft), you can also sign in that way.

Go to Settings → Profile → Account Deletion. Note: You must leave all teams and cancel all subscriptions first. Account deletion is permanent after 30 days.

Yes! You can join unlimited organizations and teams. Use the Workspace Selector at the top of the sidebar — it shows all your organizations and their teams in one list. Expand an organization to see its teams, then click a team to select it.